Weight Watchers Corporate Office

QUESTIONS ABOUT CHANGING YOUR BENEFIT ELECTIONS

Frequently Asked Questions
Complete your election online at TIAA. I'm willing to try. This went on for about a year. This page is blank! I dont have an appetite at all! Each day is a struggle even more so now when you go to the mall for a summer outfit and everyone under pounds gets to slip into the newest trend.

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I have been a member off and on for several years. I was really looking forward to the new year and joining Weight Watchers and having success. However, I do not like the new program or the new website. It is very difficult to use. My reason for contacting you is Oprah Winfrey. We have watched Oprah yo-yo diet for years, bouncing from one diet to another, just to fail.

Just to work at Weight Watchers you have to be at goal. Yet there Oprah is in all her fatness and glory. Oprah has some kind of cult following, but not everybody follows her. What is it going to do to Weight Watchers when the public watches her lose a few pounds on Weight Watchers just to gain them back?

Weight Watchers might be good for the person that needs to lose a few pounds, but it fails miserably when it comes to the morbidly obese, and the people that suffer from Binge Eating Disorder.

What you need to get into is the real meat and potatoes no pun intended and help the people that need it the most. We all know what to eat and how to exercise. You also need new material because it is the same old stuff week after week, month after month, and year after year.

I can almost set my watch to what week it is and what lecture that I will be listening to. One last thing before I go, you need to stop discriminating against the very people that you are supposed to be helping. Have you ever stopped to think that maybe people can get more from a person that is going through the program than somebody that has just lost a few pounds? I have over pounds to lose.

For me listening to somebody talk about losing 15 pounds to get to goal is just plain disheartening! One more thing, stop the advertising where Oprah is fat shaming people. Your ads with Oprah are not sincere, she is rich, she can buy what every she wants, I will not join WW due to your spokes person.

Oprah tried everything best chef, trainers and now a miracle weight watchers. Please this proves Oprah and weight watchers are phonies. I would like to know more about the Oprah campaign for WW; when will her ad launch? Will the public see her dieting experiences? Will there be TV ads? My brother went to weight watcher meeting in Scotts Bluff Nebraska at 6 PM on Wednesday night as your website listed there was a meeting.

There is no way to contact the corporate office to escalate this issue up. And if the website lists it then there must be a meeting at that time. In the last hour since my online chat and my call to the number I now see Scottsbluff meeting time has been updated to show on your website as Tuesday night at 6 PM.

I just got back to the number and ask the support person who just updated that time and Sandy said she had no way of knowing. So what help is your number and your online chat if they never can answer questions. I will have to wait to try calling them tomorrow.

I agree with you Joy. That person needs training on customer assistance. I am having the same problem in trying to reach knowledgeable people who are responsible for decisions at weight watchers. This program has been screwed up for months! I have waited a long time for these online bugs to get worked out by weight watchers. Finally I contacted their number, but could not get a simple answer to my question — what is the future of the online etools calculator?

I am told by our meeting leader leader that the calculator online is not the way it is going to be when they finally get it fixed. She says there will be four numbers to type in to obtain a points value.

The calculator now has seven numbers that have to be typed in. I am going on three months without a proper set of etools after this program change, and yet I have been offered only two months in fee recompense. I am told the new version of this analog calculator requires that 4 numbers be typed in, not 7. So from whom am I supposed to get a clear answer? I have no opinion of her presence in this program one way or the other. In March I had signed up for the WW magazine and sent a check for the payment.

Someone in your checking dept. It took me 2 months to get this sorted out with my bank because they also had to work with WW to get it refunded. What a pity that such a great program to help people with health issues is losing the reputation it had.

I have no idea if you or anyone else ever reads these posts. Because it became a health challenge I decided I would join WW coaching plus program. I joined this week, on Monday to be precise and had my first call with the coach. She was very nice however being a business coach myself and working with people in life and business coaching for over 20 years your training of these coaches is very lacking.

When I joined I was told I would be able to email the coach with questions at any time. The coach told me she only checks email on the WW site once daily and would get back to me within 24 hours.

Questions about food or my plan should be addressed faster if I need information that day. I also did not know I would have to email via WW website. Misleading by your customer service. Today I spent nearly an hour on the phone with customer service trying to get answers to simple questions. When I asked to speak with a supervisor the agent hung up on me. She put me on hold for so long I had to hang up. I finally contacted your online coach system where I received the answers I needed from a very nice, helpful intelligent person called Kim, who deserves to be a coach not online but working directly with people.

Certainly more helpful than the coach I was given. My problem is straightforward but appears to fall outside the WW organisation structure. I manage the staff wellbeing programme at the British school in the Netherlands. So we are in the WeightWatchers Benelux territory, but have English staff. We run WeightWatchers groups and have been able to attract English speaking coaches, however a part of the support materials are in Dutch.

The country manager tells me this cannot be changed. Now I have 2 employees who want to join online. WeightWatchers Benelux can only give this to me in Dutch; a language our staff do not master. My frustration is that your organisation appears unwilling to address the issue.

Do you that it is difficult, if not impossible, to contact individuals. They are intensely insulated from their customers. Is it really so awful to communicate with the people who make your jobs possible?

I have never in my life spoke to a company that does not know anything about billing. BOA says that weight watchers is not finalizing the payment, therefore it is dropping off of my account. They cannot pay it if it is not finalized. I have tried to explain this to Weight Watchers. All they keep saying is. They do not have a financial institute. All I am trying to do is make sure you weight watchers get paid on my due date instead of having to run the payment multiple times, My point is everyone i have spoken to in reference to this is very rude and incompetent and all they want to do is argue, scream and not even try to help.

Not everyone is trying to get out of making payments. I just wanted it to work correct the first time. I ask to change the date to see if that would fix the issue, but they really freaked out on me over that….. I need help getting started joined 3 weeks ago attend meetings in el cerrito california. Staff is not helpful. Im paying their salary. I received my copy then got billing statements and invoices for a subscription.

I continue used to get invoiced. Finally I threatened to contact consumer affairs. I feel as though I am being harassed. I now have the corporate headquarters address and will post on YELP. Also I am submitting a complaint to Consumer Affairs. If it continues I am prepared to contact the Attorney Generals Office. I have been trying to reach someone in the corporate office, all the phone does is ring.

No one is answering, then the system says no one answers the operator option. I have been a customer of WW off and on for over 20 years, I have a concern that needs to be addressed and should be corrected immediately. I have had a gift certificate purchased for me at our local office in Traverse City, MI. What a wonderful surprise! I was overwhelmed with this gift and it seems to be that I cannot use it with any of the online options.

I was told three different versions, but no one really knows. But I have not, I have been working hard trying to keep on track and also find the right person to assist me with my gift certificate and keeping my already two month progress. You cannot use your WW without having a credit card on file to be charged. So for this entire week, I have not been able to get a straight answer or even assistance. I want to be able to continue on with my WW system, why is it not available?

I would like a call back and assistance with this as soon as possible, why should I keep being a a WW customer if you cannot assist me on the simplest thing. I did not knowingly allow weight watchers. I was never told verbally that when I tried the etools that would given weight watchers permission to debit my account. I am a lifetime member who decided to try the new system. I went to a few meetings and tried a few etools and decided the new program was not for me.

Also, I am 72, retired and was heading on an extended trip so would have great difficulty attending meetings or checking my credit card statements. I did not want to spend the money if I could not find meetings;. I have waited an hour on line for someone to answer my call. What a way to run a business.

I need infro about my membership. I have been a member of WW off and on for many years. I love your program and it works. I have a question, has the Corporation of WW noticed the cancellations of members in my area? Which is Shippensburg and Chamberburgs, Pa. We had a wonderful place to meet in Ship. Now we need to attend a meeting at another location, in the basement of a 4 Star Hotel Sheraton, suppose to be handicap accessible, not so, also the room is so small, very uncomfortable!

Now meeting are only 2 days a week. If Corporate Headquarters are not checking this out why members are cancelling their memberships, I am suggesting there is a need to do so and I urge you to check out the current leaders in that area! I have spoken to many members that have cancelled and some members suggest we go the local media about this problem. There are quite a few churches that I am sure would like to have us.

Please give this issue some consideration and I certainly would like to hear from you regarding this matter. I have been trying to contact your company for two days to no avail. I have tried three different phone numbers, , , and I am repeatedly put on hold for a total 60 minutes. Also, I have emailed your support team with no personal response. How do you run a business this way?

I have spent over 3 hours total trying to contact your offices. I am shocked that the number 1 rated company has such poor customer service. I would never recommend Weight Watchers to another person.

I have received two emails telling me that my billing information needs to be updated. I have tried the website without success. It is an endless loop that does not allow any contact with billing. I decided to try the phone.

I have spent over two hours on hold with no response. It is impossible to believe that no one has answered the call. I am unsure what other avenue I should try. It seems that the company does not want any contact with the customer other than selling the product which I have and promoting the program. You have lost my business. I have been a member since , and have been attending meetings at the center in Yorktown Heights, NY. The staff there has been exceptional, making the meetings a beneficial part of my weight loss effort.

My concern is regarding the upkeep of the meeting center itself. The rugs are dull, unattractive and have large, old stains, and the furniture is dated.

In addition, the sign itself does not reflect the current Weight Watchers logo. I have been to other centers, and seen the color schemes and décor are more in keeping with the current WW philosophy.

However, the Yorktown center seems to have been overlooked for an upgrade. I am hoping that this matter will be given the attention necessary, so that this center can continue attracting and assisting members as they pursue their weight loss journey. Have monthly pass want to use etools Been holding for 33 minutes but it is after 6: I cancelled my membership in February and Weight Watchers never cancelled my membership.

I have called the customer service number and I was told that someone would call me right back and no one ever did. I asked for the corporate headquarter number and the weight watcher representative told me that they did not know it, and that if they did it would be improper for them to give it to me.

The reason I cancelled in February was because no one could find my membership information and the Weight Watcher representative would have to call customer service to get the information and that was time consuming. I was there for approximately 40 minutes each time just to weigh in. It was frustrating and time consuming so I cancelled my membership. I have found through my experience that Weight Watchers is not very customer friendly.

Also, when calling in there is really long wait times to talk to a representative. Please hire more representatives. I called Weight Watchers customer service and was told I could cancel my account today but that I could not be refunded for any of the previous charges. I need an address I have canceled my monthly pass. My name is Faye Lazear, , I am a weight watcher member in Long Island New York, I did not get to my goal as of yet, in the mean time, I found out I have breast cancer, and am under treatment, In life there are obstacles, and it is how we face these obstacles that gets us through any thing life may throw at us, this is just another obstacle which i am facing, at the same time going to weight watchers, I love my leader, her name is Fran Posner , Fran has been a leader for many years and as conquered, Fran helps me so, I look so forward to her meetings, As well as the three recept.

I am writting to you, for as I mentioned i am going through cancer treatments, I pay monthly , at this point I have to stop payment and continue to treat this cancer, which will my posisitve attitude and love and support from all from weight watchers and my family and friends, I will conquer, as I will conquer the weight as well. Life has many obstacles which we go through it is how we deal with these obstacles, that gets us through anything.

Please have some one in the corporate office, call me so I can speak to some one in charge regarding this matter. Hi my name is Jermaine Ridgway. I currently manage a rap artist by the name of Joell Ortiz. He currently has a broad reach via social networking etc.

Thanks to weight watchers Joell Ortiz has lost an excess of 80 pounds! Weight watchers has proven to be a powerful tool for weight loss. Somthing that we have noticed is the presence of weight watchers is not felt in the inner city as much as it should. We feel like Joell could be a great example of how effective weight watchers can be. And how as a kid from the inner city you do not have to be ashamed of addressing his weight issues head on!

I was laid off on March 5, and canceled my account online that day, after I waited over 15 min, but it did not take. After taking a couple of bites, I bit into a hair. It could be a rodent hair. After calling WW three times and emailing them, I was told today it could take two weeks to hear from the corporate office. The Advanced Manager I spoke to today even admitted this is a Heath issue.

Not only will I never buy their snack food again, but I want WW to be concerned enough that they find out wha it is. I believe the challenge you are having with the candy point value discrepancy was dealt with By sending it to the product departments attention. You are right This page is open to questions , tips , ideas , celebrations , non scale victories , challenges and recipes.

But I felt your post was negative towards me , so I encourage you to have a discussion with me , we can sit and chat in person anytime just let me know so much more positive. My email is jkokXXXX verizon. I now need to again lose weight, this time for health reason due to pulmonary fibrosis, a terminal lung disease. In order to be evaluated for a lung transplant I must weigh a specific weight. I then went one step further and using the WW point calculator and the nutritional info on the candy box figured out the points for one pouch, surprisingly it came out to 4 WW pts not the 3 that the box states.

This could be a huge issue when counting points. Weight Watchers Corporate Office. How would you rate your experience with Weight Watchers? If we track our foods each day. Good day sorta good day Bad day I even thought of using the recipe builder area to do this now. I posted these notes on connect also Reply. To Whom It May Concern: This page is blank! Within a week she should be good to go, if not maybe Call to doc. I've just started taking Abilify 5mg but I'm breaking it into halves and only taking 2.

My husband says it's a miracle pill and I'm back to the person he fell in love with before my depression and inactivity began. He does not want me to stop. He says I've been more active in the past 4 weeks than I have in the past 6 yrs.

So how can I possibly gain weight on this drug? I'm eating less and exercising more? I'm sick of people's opinions on the matter I want the facts. Weight gain is based on the amount of calories you intake daily.

If I'm exercising more, and eating less how could it possibly cause me to gain weight? So I stopped taking it and I've been severely depressed the majority of the years since. Abilify seems like a wonder drug but I'm scared of side effects. I have been on it for about two years. I hate it , the weight gain in is trouble.

And taking 5mg at night have tried to change, but I had to go back. I never hated a pill as much as this drug. This is especially for puppylick I don't want to call you out, so I hope this doesn't sound this way! A big misconception is "exercise more, eat less"--it's misleading, and clearly this motto hasn't done much over the past few decades.

You shouldn't necessarily count calories per say. Keep in mind everyone's body is different, and each person requires a different percentage or ratio of the three macronutrients in their eating patterns: Protein, Carbs, and Fat. So really someone could count all their calories religiously and still gain weight.

Your body doesn't process a calorie from fat the same way it does for a calorie from carbs. It adds up--consuming calories from fat is metabolically different from calories of protein or carbs. I take my Abilify between 9: I have taken Abilify before, and experienced this last time as well. Many people find the drug stimulating but for others, like myself, it is fairly sedating and so I take it at night. Nausea, headaches, etc happen with amost every new med so don't worry unduly.

I consider Abilify so helpful that it is a miracle drug for me, so well worth the adjustment. Abilify does notwork like any other drug so do give it a good shot. Hi Dave - I am on 2 mg and have had no side effects at all. Maybe they need to lower her dose. As I am also new to this drug, I am very worried about weight gain too. Yes they do have smaller dose pills. I just started on 5mg tablets. I am to take mine at bedtime. Maybe this helps to sleep thru the side effects.

If u get nausea after taking it, could u ask your doctor about u dosing it at night so u sleep thru the things like headache and nausea? And how about a smaller dose? I have a history of being very sleepy on antipsychotics and so am unhappy with them.

This is the first med in the antipsychotic range of meds I was willing to try, so maybe the Dr made it night time due to my history as well. I have been on many of the meds you described and I will say this Abilify saved my life, literally. I initially gained a few pounds, but in the scheme of things, being alive and stable is more important.

What good is it to feel depressed and suicidal? I personally promote the drug, the only setback is the cost. I have the same symptoms please advise how much weight you have gained over what period of time.

Also has the weight gain stopped. What dosage are you taking and for what period of time. Thank you for your your help. I have gained 50 lbs on 2. I am currently exercising, lifting weights and trying to eat more protein. I lost 3 lbs in a month. It is so frustrating. I am so tempted to buy diet pills, but I fear what they can do to upset the fragile balance of my life. I never had a problem losing weight in the past, I can only assume that the increase of Abilify from 1 mg to 2. Anyone have any suggestions?

I suffer from the same things as you and abilify worked great for me, but the weight gain was so out of control I had to stop. I gained over 65pounds in about a year and a half. The major disgust In myself makes me more depressed than ever. I am now very reclusive and don't talk to anyone. Nothing I did helped. I just kept gaining whether I ate or not. Not worth it to me. I know this response is coming very late but you mentioned the very high cost of Abilify.

I wanted to let you know that the drug company that makes Abilify, Otsuka American Pharmaceutical Co. Even deliver them straight to your door. It was a godsend for me back when my insurance company didn't cover Abilify because as you said; the price is outrageous!

I hope you see this and it can be of some help to you. I am about to start abilify and the weight gain has been a concern. I would like to add a comment to the some of the previous comments I have a degree in nutrition, that being said , muscle weighs more than fat!! So, if you work out Dear friend, my doctor told me to do weights and eat protein and on a low dose of Abilify i gained 80lbs!

I am getting off of Abilify. If you can, check out Dr Peter Breggins book on psychiatric med withdrawal. I did and never looked back i am on Weight Watchers and have lbs ib total to lose!

And its been almost 80 days no abilify and i am fine i just hope i can lose the weight now and that its not permanent! First of all almost all anti depressants cause weight gain but abilify and lamotrigine have been the worst for me; have gained 30 lbs in six months. My appetite is uncontrolable whereas previously I had a very small appetite.

Apparently the weight gain is related to water retention. I was on Lamictal for several years but never gained weight. I took Seroquel for a little over a month and gained 15 lbs.

I'm not about to start gaining again after going through all of that! Well, it's been almost a year and I'm wondering if you'd like to provide an update on your experience? I've been on Abilify twice in the last two years: Both times I had to stop due to weight gain. Abilify helps me to feel good, hopeful, positive - very content really - but I cannot stop eating. Once any food enters my month during the day, I'm 'hungry' until I manage to get to bed.

The 'hunger' is more like a craving - yes, similar to the 'pregnant-mom-cravings' except Abilify cravings are not for a very specific food. Abilify cravings for me are for any sugar I can find.

I even had to stop having a supply of brown sugar in my cupboard because I'd eat it straight from the container by spoon! This time I added Abilify with great reluctance and much arguing with the psychiatrist. Eventually I gave in but decided I'd only stay on it until I felt consistently good for a few weeks I gained over five pounds!

I still feel really good, except for the depression that gaining weight caused me, and think I can keep that good feeling by taking extra diligence to keep my 'inner negative voices' at rest. I realize it's been awhile since you posted this but hopefully my response will help others too.

I was on 40mg of Prozac and then my doc added Abilify very recently since I've seemed to develop a tolerance to the Prozac. I've been going through a very "black" period and so bad that my body actually ached all over. Well, within a couple of days of starting the Abilify, I felt soooo much better - the dark cloud was lifting. However, as I write this today about a week later , I have a ravenous appetite! It's so intense that I almost feel nauseous because nothing seems to stop the craving; no matter how much food.

So, I told my doc about it and he put me on a low dose of Topamax to offset the incredible hunger. I appreciate him trying to help me out so that I can continue on the Abilify and feeling much better.

I am not a model, but I am 5' 3" and went from lbs to lbs in a matter of days! I am also a recovering Bulimic and I didn't need anything that was going to start my bulimic activity again. Ravenous hunger would do it for sure! I noticed that you and I eat almost the same type of diet and I know how the weight gain can play tricks in our minds. Please stay positive and know that you are among many friends on this forum that have experienced the same - out-of-this-world hunger pains.

You are feeding your body great healing foods and just know that there is another med that just might help you through this; it was a god-send for me! To answer your question about what is Topomax. It is a med used for people with migraine headaches. Enter your employee ID number correctly and you will receive your refund loaded into your paycheck within 2 pay periods of program completion. This is your chance to meet the coach, look over the training plan, and ask any and all questions you have before committing to the program.

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For registration instructions, see question: You can also print a Member Vision Card to keep in your wallet. Click on the link in the left toolbar called Member Vision Card. Contact Corestream at or customerservice corestream. You can also enroll in the legal plan during open enrollment. Yes, Hyatt Legal Plans will mail you a letter upon your enrollment, which will include your Hyatt-generated membership number.

Simply log into www. You can also contact Corestream at or customerservice corestream. Proof of completion e. Yes, as long as, the non-credit courses are taken at a college or university and meet the criteria of being directly job-related, having at least 15 contact hours, having outside readings and assignments, and having a formal evaluation based on a final exam. No, only full-time service can be counted towards service requirement for the year Dependent Children Tuition Waiver Benefit.

This service requirement may be met by full-time service at another college or university that offered a tuition benefit plan for dependent children for which the faculty or staff member was eligible. To receive credit for full-time service completed at another college or university, please complete a Tuition Benefits Service Credit Form and submit it to the Office of Total Rewards for review within 30 days from the start of the course s.

All benefit eligible and non-benefit eligible faculty and staff may apply for LTC. In addition, family members of faculty and staff are eligible to apply. All applicants must complete a Statement of Health and be approved by the insurance carrier before a policy will be issued. FAQs regarding leave, disability, and vacation can be found on the Leave Administration website.

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